Shipping policy
📦 Solivue™ Shipping Policy
Welcome to Solivue™. Thank you for visiting our store and trusting us with your sleep wellness journey. Below is our official Shipping Policy outlining all terms and conditions for your orders.
Processing & Shipping Times
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Please allow 2–3 business days for us to process and dispatch your order.
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Processing may take longer depending on order volume, product availability, or packaging requirements.
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During peak seasons or high-demand periods, handling and delivery times may be slightly extended. We will notify you by email of any significant delays.
Once shipped, your order typically arrives within 7–12 business days depending on your location and local customs processing. Please note these are estimates and cannot be guaranteed.
Customs, Duties & Taxes
For international orders, any customs duties, import fees, or taxes are the responsibility of the customer. RestoraSleep™ is not responsible for charges incurred during or after shipping related to customs clearance.
Order Tracking
Once your order has shipped, you will receive an email confirmation with tracking details. You can use this to monitor your delivery status.
Address Accuracy & Changes
Please ensure your shipping address is entered correctly and completely. Orders can only be updated within 12 hours of purchase. Contact us immediately if you notice an error.
Lost, Damaged, or Missing Orders
RestoraSleep™ is not responsible for packages lost or stolen after being marked as "Delivered" by the carrier. If your package is missing:
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Check around your property, mailbox, porch, or with neighbors.
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Contact your local carrier with the tracking number.
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If unresolved, email us at support@Solivue.com within 15 days of the marked delivery date.
For damaged goods, please keep all packaging materials and provide photos when contacting us.
Incomplete Orders
If items are missing, email support@Solivue.com within 15 days of delivery with your name, order number, and photos. A replacement will be sent at no cost. Refunds are not issued in these cases.
Wrong Product Received
If you receive the wrong item, notify us within 15 days with your order details and photos. We will send the correct product free of charge. Refunds are not available for these cases.
Delayed Delivery
Delivery may be affected by events outside our control (e.g., natural disasters, carrier issues, or customs delays). RestoraSleep™ cannot guarantee delivery on specific dates and does not issue refunds for delays.
Once an order has shipped, it cannot be modified or canceled.
📩 For assistance, contact us anytime at: support@Solivue.com
We’re committed to making your shopping experience smooth, reliable, and restful.