Refund policy
Solivue™ Return & Refund Policy
Last Updated: June 2026
At Solivue™, we're committed to delivering an exceptional home entertainment experience. If you're not completely satisfied with your purchase, we're here to help.
30-Day Satisfaction Guarantee
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
• The item must be in good condition.
• All original accessories must be included.
• Proof of purchase is required.
To initiate a return, please contact our support team at:
Once your request is reviewed, we will provide detailed return instructions.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
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Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 14 days of delivery.
Please include:
• Your order number
• A brief description of the issue
• Photos or videos showing the problem
Our team will work quickly to provide a replacement or appropriate solution.
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Warranty Coverage
Every Solivue™ projector is backed by a 1-Year Limited Warranty against manufacturing defects.
This warranty does not cover:
• Accidental damage
• Misuse or improper handling
• Unauthorized modifications
• Normal wear and tear
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Orders Marked As Delivered
Once a package is marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.
If you believe your package was delivered incorrectly, please:
• Check around your property
• Ask household members or neighbors
• Contact your local carrier
Our support team will gladly assist where possible.
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Shipping Delays
While we strive to deliver every order on time, shipping carriers may occasionally experience delays due to weather, customs processing, holidays, or other factors beyond our control.
Delivery estimates are not guaranteed and may vary depending on destination.
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Exchanges
If you would like a different item or model, we recommend contacting our support team for assistance.
Exchange requests are reviewed on a case-by-case basis.
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Refunds
Once your returned item is received and inspected, we will notify you regarding approval of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
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European Union Customers
For orders delivered within the European Union, customers may have the right to cancel or return their order within 14 days in accordance with applicable consumer protection laws.
Items must be returned in acceptable condition and accompanied by proof of purchase.
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Contact Us
If you have any questions regarding returns, refunds, warranty claims, or your order, please contact:
Thank you for choosing Solivue™
Cinema Without Limits.