Privacy policy

Privacy Policy

Last updated: June 14, 2025

Solivue™ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). RestoraSleep™ is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by law:

  • Contact details: name, billing/shipping address, phone number, and email address.

  • Financial information: credit/debit card details, payment confirmation, and transaction information.

  • Account information: username, password, preferences, and settings.

  • Transaction history: products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: any information you share when contacting customer support.

  • Device information: IP address, browser, network connection, and unique identifiers.

  • Usage information: how and when you interact with or navigate the Services.

Sources of Personal Information

  • Directly from you (when you create an account, place an order, or contact us).

  • Automatically (via your device, cookies, and similar technologies).

  • From service providers (payment processors, shipping carriers, IT support, etc.).

  • From partners or third parties.

How We Use Your Personal Information

We may use your information for purposes such as:

  • Provide and improve Services: process orders, payments, shipping, returns, account management, and personalized shopping experience.

  • Marketing & advertising: send promotional communications and display relevant ads.

  • Security & fraud prevention: authenticate accounts, protect against fraud, and ensure safe transactions.

  • Customer communication: respond to support requests and maintain relationships.

  • Legal compliance: comply with laws, regulations, and enforce policies.

How We Share Personal Information

We may disclose your personal information in certain situations:

  • With Shopify, vendors, and third-party providers (IT, shipping, payments, etc.).

  • With business and marketing partners (for personalized ads and promotions).

  • When you authorize or direct us to share information (e.g., social media logins).

  • Within our corporate group or in case of business transactions (merger, sale, etc.).

  • For legal reasons (law enforcement requests, litigation, compliance).

Relationship with Shopify

Our Services are hosted by Shopify. Shopify may collect and process your personal information, including data from your interactions with our store and other merchants, for purposes of providing and improving the Services.

To learn more about Shopify’s practices, see the Shopify Privacy Policy.

Third-Party Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security of those sites. Please review their privacy policies separately.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal data from individuals under 16.

Security & Retention

While we use industry-standard measures, no system is completely secure. We retain personal information as long as necessary to provide Services, comply with law, or resolve disputes.

Your Rights

Depending on your location, you may have rights such as:

  • Access / Know: Request access to your personal information.

  • Delete: Request deletion of your data.

  • Correct: Request correction of inaccurate data.

  • Portability: Request a copy of your data.

  • Opt-out: Opt out of data sharing for targeted advertising.

You can exercise these rights by contacting us at support@restorasleep.com or through Shopify’s Privacy Portal.

Complaints

If you have complaints, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your data may be transferred outside your country. If transferred outside the EEA or UK, we use Standard Contractual Clauses or equivalent safeguards.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new “Last updated” date.

Contact

If you have questions about this Privacy Policy or our practices, contact us:

📧 Email: support@Solivue.com